Return and Refund Policy

Water Lily Clothing Store

At Water Lily Clothing Store, we want every T-shirt purchase to be a positive experience. This policy explains how to request a return, report a product issue, or obtain a refund.

Return Window

You may submit a return request within 30 days of delivery. Eligible merchandise must be in its original condition, with no signs of wear, washing, alteration, or damage caused after receipt. Original tags and packaging should be retained where applicable.

Items that do not meet these requirements may be declined, except where a return or remedy is required by applicable law.

Items with Quality Issues

If your order arrives with a manufacturing defect, transit damage, or a product that differs from your purchase, please write to counteeous@outlook.com. Include your order reference, a brief explanation, and photographs when relevant.

We will assess the information and advise you on the available resolution, which may include a replacement, return, or refund where appropriate.

Starting a Return

Please obtain return authorization and shipping instructions from our customer service team before mailing any item. Sending merchandise without prior instructions may delay the review process.

Unless the item is faulty, incorrectly supplied, or otherwise covered by applicable law, return postage is the customer's responsibility.

Refund Decisions and Timing

Returned merchandise will be reviewed after it reaches us. We will notify you of the outcome once the assessment is complete.

Approved refunds will be sent to the original payment method. The time required for the funds to appear depends on your payment provider or financial institution.

Shipping charges paid on the original order are generally not refundable unless required by law or the return results from an error attributable to our store.

Size Changes and Exchanges

If the size is not right, contact us to discuss available exchange options. Exchanges depend on current stock and may require the original item to be returned first.

Cancellation Requests

If you no longer need an order, contact us promptly. We cannot guarantee cancellation after packing, fulfillment, or carrier handover has begun.

Customer Support

For assistance with a return, refund, or exchange, email counteeous@outlook.com and include your order number.

Water Lily Clothing Store will handle each request individually and in accordance with applicable consumer protection requirements.