Shipping Policy

Water Lily Clothing Store

This policy outlines how orders are prepared, dispatched, and delivered when you shop for T-shirts at Water Lily Clothing Store.

Order Preparation

Please allow up to 72 hours for us to prepare and process your order after successful checkout and payment confirmation.

During peak shopping periods, public holidays, or periods requiring additional order verification, preparation may take longer. The processing period is separate from the shipping period.

Estimated Transit Time

Once your parcel has been dispatched, delivery is estimated to take 3–5 days.

Your expected total waiting time therefore includes both the preparation period and the transit period. Delivery estimates are not guaranteed and may vary by destination and carrier.

Shipping Fees

Any applicable shipping fee will be presented during checkout before payment is completed. Promotional shipping offers, where available, are subject to the conditions displayed at the time of purchase.

Address Accuracy

Please verify your recipient name, street address, postal code, and contact details before submitting your order.

If you discover an error, email counteeous@outlook.com as soon as possible. We will check whether the information can still be amended, but changes cannot be guaranteed after fulfillment has started.

Shipment Notifications

When shipment tracking is available, the relevant information will be shared after dispatch. Carrier tracking pages may not display movement immediately while the parcel is being registered or transferred between facilities.

Unexpected Delivery Delays

Delivery may be affected by carrier capacity, severe weather, customs procedures, regional disruptions, or other circumstances beyond our reasonable control.

If your parcel has not arrived after the estimated delivery period, contact us with your order number and any available tracking details. We will help review the situation.

International Deliveries

Depending on the destination, international shipments may be subject to import duties, customs charges, or taxes. Such charges will be handled in accordance with the information provided at checkout and the laws applicable to the shipment.

Returned or Undeliverable Parcels

Incorrect address details, unsuccessful delivery attempts, or refusal of a shipment may result in a parcel being returned. Any additional costs or arrangements will be assessed in accordance with applicable law and the circumstances of the order.

Contact for Shipping Questions

For dispatch updates, tracking assistance, or delivery concerns, contact counteeous@outlook.com.

We appreciate your patience while your order makes its way to you.